Refund Policy

Effective Date: 30 July 2026

Last Updated: 30 July 2026

1. Overview

Southall Gateway Limited ("we", "our", "us") is committed to providing high-quality online tuition services. We understand that investing in education is a significant decision, and we want you to be completely satisfied with your purchase.

This refund policy explains your rights and our obligations under UK law, particularly the Consumer Contracts Regulations 2013.

2. Right to Cancel (Cooling-off Period)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of booking, without giving any reason.

3. Refund Conditions by Package

Refunds are processed based on the package you purchased:

Package	Price	Refund Policy
Trial Session	£25	Full Refund If cancelled within 14 days and no session attended
Starter Pack	£160	Full Refund within 14 days (no sessions) Pro-rata after 14 days for unused hours
Standard Pack	£300	Full Refund within 14 days (no sessions) Pro-rata after 14 days for unused hours
Premium Pack	£550	Full Refund within 14 days (no sessions) Pro-rata after 14 days for unused hours

4. How to Request a Refund

1. Email us at info@southall-gateway-limited.com with:
   • Your full name
   • Package purchased
   • Number of sessions used
   • Reason for refund (optional, but helpful)
2. We will confirm receipt within 2 business days
3. We will process your refund within 14 days of your request
4. Refunds are issued to the original payment method

5. Upgrade Policy

If you wish to upgrade to a larger package:

• Contact us and we'll calculate the difference
• Pay the difference and continue with your upgraded package
• The 14-day cooling-off period applies to the new balance
• Your original purchase date determines the cooling-off period for the entire purchase

6. Missed Sessions & Cancellations

• Tutor cancels: We will reschedule at no cost or refund the session
• Student cancels with 24+ hours notice: Session can be rescheduled at no cost
• Student cancels with less than 24 hours notice: Session may be forfeited (except in emergencies, which will be assessed on a case-by-case basis)
• No-shows: If you don't attend a scheduled session without notice, the session is forfeited

7. Chargeback Protection

If you have any concerns about your purchase:

• Contact us first before initiating a chargeback with your bank or card provider
• We will do our best to resolve any issues amicably
• Unnecessary chargebacks may result in your account being blocked and legal action being taken to recover our costs
• We reserve the right to provide this refund policy to your bank as evidence in chargeback disputes

8. International Customers

We welcome international students! However, please note:

• UK consumer protection laws apply to all purchases
• Currency conversion fees are not refundable
• International payment processing fees may apply
• Payment descriptors will clearly show: "Southall Gateway Limited - Tuition"

9. Contact Us

For refund requests, questions, or concerns:

• Email: info@southall-gateway-limited.com
• Phone: +44 20 8187 4844
• Office: 38a Aldred Street, Rotherham, S65 2AL
• Company No.: 17367955

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